Travel Troubleshooter: I accidentally paid twice for my hotel. Can I get a refund?

Travel Troubleshooter: I accidentally paid twice for my hotel. Can I get a refund?

DEAR TRAVEL TROUBLESHOOTER: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at Custom House, Boston, through Booking.com. I prepaid $1,191 for my accommodations.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

I received a confirmation that I had booked a room at the property and that I had paid for it. However, when we checked out, my husband paid for the room again — not realizing that I had already paid for the hotel through Booking.com. We received an email invoice from the hotel and left the Marriott property, not realizing we had paid for our stay twice.

I contacted Booking.com straight away, but I don’t have a record of our interaction. Booking.com deleted all the messages relating to my inquiry. Marriott has referred the matter to Booking.com, and Booking.com will not help me. Is there anything you can do?

— Valeska Wehr, Bute, Australia

ANSWER: Booking.com should have charged you once, and Marriott shouldn’t have charged you at all. I know — thank you, Captain Obvious. But it merits repeating. I’ve reviewed your paperwork, and you should have only received one charge. read more