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Travel Troubleshooter: American Queen Voyages takes five months to process refund
DEAR TRAVEL TROUBLESHOOTER: I’m looking for a refund from American Queen Voyages. Our cruise from Memphis, Tennessee, to New Orleans was scheduled for Nov. 27. On Sept. 20, we received an email informing us that American Queen had canceled the cruise. I requested a refund of our $6,396. American Queen said that the refund would take up to 60 days.
Miguel Medina / AFP / Getty Images
Christopher Elliott, the Travel Troubleshooter
We emailed our sales representative two months after the cancellation to inform her that we hadn’t received our refund. We also called the phone number attached to the email and spoke to a representative who explained the refund process and said that we should have our full refund by the middle of December.
The next day, we received an email from the CEO of American Queen Voyages, confirming that we would receive a full refund by the end of the calendar year. But, by the end of the year, we still hadn’t received the money. I sent an email to the CEO and requested evidence that our refund money had been sent to our credit card company. I have not heard back. What should I do?
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