Frontier Airlines hits turbulence, ranked last in U.S. amid rancor around flights
By Bruce Finley, Denver Post
Frontier Airlines has hit more turbulence for troubles that, despite relatively low fares, have shaken relations with travelers.
A new analysis of the nation’s 10 major airlines ranked Frontier last, citing high rates of “bumping” passengers involuntarily off flights, customer complaints, and fees for bags and changed flights. This seventh-annual report found that all airlines deteriorated in their performance with overall complaints increasing in 2022 by 87%. But Denver-based Frontier’s reported data from 2022 showed that company gate agents denied boarding for more than 6,000 passengers against their wishes, an average of more than 16 every day and roughly 1 out of every 3,752 travelers, according to the report by “The Points Guy,” a travel information website. And Frontier led also in the rate of complaints with 22.6 for every 100,000 travelers in 2022 — more than twice the number of complaints reported by Spirit, the second-to-last carrier in that category.