Travel Troubleshooter: Budget charges fees after returning rental clean with a full tank
TRAVEL TROUBLESHOOTER: I rented a car from Budget at Los Angeles International Airport recently. I returned the vehicle with a full tank of gas after stopping at a station a few blocks away.
After I dropped off the car, I received a receipt that indicated they would charge me a $90 fuel service fee. I immediately called Budget, and they agreed to reverse the charge.
Today I received a letter from Budget stating that they will charge me $125 for a cleaning fee. I absolutely dispute this.
I contacted Budget again and asked them to remove the cleaning fee. Budget refused. Supposedly, they had to send the car to a detailer for cleaning. They sent pictures of the car, but I am still disputing the charge. I feel as though I am being scammed. Can you help me get rid of this $125 cleaning fee?
— William Houck, Prince Frederick, Maryland
ANSWER: If I didn’t know any better, I’d say Budget was trying to make a little extra money off your rental — first with the refueling charge, then with a cleaning fee.