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Month: September 2023

Travel Troubleshooter: Avis promised a refund of $1,016, but where is it?

Travel Troubleshooter: Avis promised a refund of $1,016, but where is it?

DEAR TRAVEL TROUBLESHOOTER: I recently reserved a tour, which included a rental car with Avis. But earlier this year, shortly before leaving, I got sick. My doctor said that I should not travel.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

I logged on to the Avis website and canceled the reservation for the car rental. I logged on to the same website again approximately one week later to confirm the cancellation. The website confirmed that my reservation was indeed canceled.

Two weeks later, I called Avis to check on the status of my refund. A representative said my reservation was never canceled. She promised to cancel it that day and said I should expect my refund in three to five business days.

I also received an email from Avis claiming that a refund of $1,016 had been issued and to allow up to 15 business days for the refund to post. But I have not received the money. Could you please help me?

— Michael Kivel, Burnsville, Minnesota

ANSWER: I’m sorry to hear about your illness, and I hope you’re feeling better now. You did the responsible thing by canceling your trip. read more

Contain yourself! Creative and versatile, container parks prove popular around Florida

Contain yourself! Creative and versatile, container parks prove popular around Florida

When Greg Walker and the team at Tavistock Restaurant Collection began formulating the idea of an outdoor food and entertainment hub, they visited shipping container parks from Las Vegas to London to see the many ways in which these event venues were set up — and how they could create their own special space in Orlando’s growing community of Lake Nona.

“We wanted to make something unique for the area, and the intention was to bring people together around food and drinks and entertainment. We felt like this concept was a natural fit to do that,” says Walker, the company’s managing director.

The plan was clinched in a meeting as whimsical as the way Boxi Park eventually came to life: with a box of Jenga blocks.

Saturday nights are popular with locals of all stripes who come for the food and beverages and stay for the music. (Amy Drew Thompson/Orlando Sentinel)
Saturday nights are popular with locals of all stripes who come for the food and beverages and stay for the music. (Amy Drew Thompson/Orlando Sentinel)

“We laid it out and said, ‘Let’s go for it.’”

The result is a container park — constructed from repurposed shipping containers — that goes even beyond the food, drink and live entertainment that has locals easily parting with a $5 weekend cover to support the bands and serve as a killer night on the town that’s versatile, local and casual. Boxi Park is also home to a dog park, a playground and world-class beach volleyball, where Olympic Gold Medalist Phil Dalhausser runs his own academy and a local, just-for-fun league enjoys weekly competition before enjoying the post-play enjoyment of the bars and bites of Boxi has to offer. read more