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Month: September 2023

Travel Troubleshooter: Can I get the fare difference refunded after I was downgraded?

Travel Troubleshooter: Can I get the fare difference refunded after I was downgraded?

DEAR TRAVEL TROUBLESHOOTER: Last year, my family and I had first-class tickets on American Airlines to fly from Boston to Phoenix. American delayed that flight, rebooked us and then downgraded us to coach class on another flight.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

A few days later, I received an email from American that it had refunded the fare difference between first class and economy class, and advised me to contact my travel agent.

When I returned from our vacation, I contacted the travel agent at AAA, who had arranged our tour through Pleasant Holidays. The AAA travel agent contacted Pleasant Holidays, which had no record of a refund from American.

Over the course of a few months, I followed up with AAA and Pleasant Holidays on the status of this credit to no avail. Finally, I reached out to one of the American executives who you list on your consumer advocacy site. The airline contacted me a day later and referred me to a website to check the status of the refund. That website indicated that a refund had been completed. read more

Orlando’s Mills 50 neighborhood is booming with new businesses

Orlando’s Mills 50 neighborhood is booming with new businesses

Customers inside Jimmy and Johnny Tung’s new restaurant in Orlando’s Mills 50 neighborhood tell the brothers the space reminds them of being in New York City.

“You’re close to the cars. You’re close to this parallel parking,” Johnny Tung said. “The decor feels urban, it feels modern, but the food is extremely traditional [and] authentic.”

Large glass windows looking out on Colonial Drive reach down to the floor at Zaru, which soft opened in mid-September with a menu of Japanese udon noodles. There’s an open kitchen as well as a door inside the restaurant leading to the Tien Hung Market.

Mills 50, once known as Orlando’s  “Little Vietnam” and “Little Saigon,” is booming.  A diverse mix of more than a dozen businesses has opened in the neighborhood in the past year, according to Joanne Grant, executive director of the Mills 50 Main Street program.

Japanese udon noddle shop Zaru in Orlando's Mills 50 neighborhood, on Tuesday, September 26, 2023. (Ricardo Ramirez Buxeda/ Orlando Sentinel)
Japanese udon noddle shop Zaru in Orlando’s Mills 50 neighborhood, on Tuesday, September 26, 2023.(Ricardo Ramirez Buxeda/ Orlando Sentinel)

There’s Filipino ice cream shop Sampaguita, which drew long lines on the sidewalk along Colonial after its January opening.  Thomas Ward opened Pigzza in April on Mills Avenue, where his popular barbecue restaurant Pig Floyd’s is also located, with a menu he described at the time as “Italianish.” read more