Citizens Insurance’s letters broil frustrated customer in a ‘depopulation’ stew
How badly does state-owned Citizens Property Insurance Corp. want to depopulate?
So badly that in addition to participating with private-market insurers in a “takeout” program, the residual insurer is trying to remove customers out of policies that haven’t even begun.
And it’s doing so with confusing letters and questionable premium estimates that ensure the policyholder must take the private-market offer — at least for now.
State officials make no secret of the fact they don’t want Citizens Property Insurance Corp. to remain anywhere near its current 1.18 million policies.
It doesn’t want to carry so much risk and it doesn’t want to assess non-Citizens customers if a huge disaster prevents the company from paying its claims out of its own pile of money.
That’s why it participates in a depopulation program that shifts policies onto private market insurers.
But it would help to clearly explain to targeted policyholders what’s going on.
Scott Bassett, an Orlando homeowner with Citizens coverage, recently found himself plunged so deeply into Citizens’ depopulation rabbit hole that by the time he received his third takeout notice in seven months, he didn’t know what he was looking at or how to respond.