Travel Troubleshooter: I got downgraded a class on my flight, so do I get a refund?
DEAR TRAVEL TROUBLESHOOTER: I bought two business class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to economy plus and told us at the gate that we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from American for our inconvenience.
When we returned to the United States, I called American several times to inquire about our refund. Initially, a representative told us that we had to wait seven days after the completion of the whole flight. Then a representative said that they could not find our flight information because it was a codeshare flight with Qantas.
Finally, an American agent said that the airline wasn’t responsible for the refund because our tickets were on Qantas, and American was just the operating carrier from Dallas to Auckland.
I have contacted Qantas several times. I also contacted Chatdeal because I bought the tickets through them, but they have not been able to resolve the issue. So far, no one is willing to take responsibility for our refund. It is obvious that they are passing the buck. It’s been almost three months since our flight. Can you help?