Airlines are preparing for another busy summer. Are they ready for it?
Alexandra Skores | (TNS) The Dallas Morning News
Carson Shofner and his husband were heading to Costa Rica for a relaxing trip on American Airlines on the morning of May 28.
But their plane didn’t leave Dallas-Fort Worth International Airport until May 29 at 7 a.m. It’s a situation many passengers dealt with after weeks of steady thunderstorms cascaded through North Texas, delaying hundreds of flights just as summer travel was about to take off.
“We were never offered to change flights or any sort of reimbursement,” Shofner wrote in an email from Costa Rica. “And flights to San Jose, Costa Rica, are relatively sparse, so any attempt to change would’ve been thousands of dollars.”
He’s one of many summer travelers who were hoping for a smooth trip this travel season.
Airlines, airports and partners like the Transportation Security Administration are expecting a record number of travelers. At DFW Airport, home to American Airlines, that’s nearly 25 million passengers between May and July. At Dallas Love Field, home to Southwest Airlines, nearly 190,000 travelers were expected to pass through the airport on Memorial Day weekend alone.