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Month: June 2024

Travel Troubleshooter: I canceled my airline tickets months ago, so where’s my money?

Travel Troubleshooter: I canceled my airline tickets months ago, so where’s my money?

DEAR TRAVEL TROUBLESHOOTER: Last year, I bought two round-trip flights from Amman to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back — minus a cancellation fee of about $16 — in about two weeks.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

Two weeks later, there was no sign of the money. I called Royal Jordanian Airlines, and they referred me back to Booking.com. I called back and reached out to someone on the “advanced” support team. A representative promised to call me back within 72 hours, but I never heard from anyone.

I called a month later and spoke with another representative who gave me a different reference number to contact their customer service by phone. But it failed to get me access to Booking.com. Without the correct number, you can’t even gain access to an agent or an operator.

The Booking.com website showed my tickets as “canceled” with a refund due of $16. But I paid $589 for them. After 11 weeks of contacting both Royal Jordanian Airlines and Booking.com, I’m still no closer to receiving a refund. Can you help me get my money back? read more