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Month: July 2024

Travel Troubleshooter: Medical records from Holland America are mysteriously held up

Travel Troubleshooter: Medical records from Holland America are mysteriously held up

DEAR TRAVEL TROUBLESHOOTER: I was on a one-week cruise from Seattle to Alaska on the Holland America MS Westerdam last year. I came down with COVID two days before the cruise ended. I received excellent care from the medical team on board. When I got home, I saw that I had been charged $750 for the Paxlovid treatment I received. I contacted my insurance company, and a representative said that I needed to submit my medical records from the cruise.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

Holland America told me that I needed to fill out a release form and send it to MRecordsRequests@Carnival.com, which I did. I have sent it multiple times and never gotten a response; therefore, I can’t collect the $750 from my insurance company.

Can you help me get my medical records from Holland America?

— David Aronstein, Jamaica Plain, Massachusetts

ANSWER: I’m sorry that your cruise ended with you confined to quarters with COVID. That’s no fun. But I’m happy to hear the Holland America crew took care of you. This care should have extended to your follow-up when you asked for your medical records. read more

Disney welcomes foursome of zebra foals this summer

Disney welcomes foursome of zebra foals this summer

There has been a baby zebra boom at Walt Disney World lately. Four foals were born at Disney’s Animal Kingdom theme park and Animal Kingdom lodge in June and July.

This set of Hartmann’s mountain zebras will eventually be seen by the public on the theme park and resort savannah.

In June 13, Penne, a female foal was born to mother Heidi. She weighed in at nearly 100 pounds at birth, Disney says.

Heidi’s first offspring was Asha, born at DAK in 2020. In July, Asha gave birth to a boy, creating a three-generation family seen on the savannah at Disney’s Animal Kingdom Lodge.

Later, Juno gave birth to a girl named Cada, whose sister Cricket was born at the park in 2023.

And on July 16, Aziza gave birth to a male zebra. They’re both still backstage, out of sight of the public. (Aziza also gave birth to Dot at Disney World last year).

“Each of these new arrivals is incredibly special for the Hartmann’s mountain zebra species,” Dr. Mark Penning, Disney Parks vice president for animals, science and environment, wrote on the official Disney Parks Blog. “Currently, these animals are listed as a vulnerable species due to habitat loss and hunting.” read more