GM to help dealers field emails
More than 50 percent of email inquiries to dealers are received while dealerships are closed, GM says.
FandI: Team up to improve the lease-end process
If dealerships, lenders and automotive brands want customers to be happier, a more digital and personalized lease-end process may be the answer.
Vandergriff Chevrolet's 'bucket tour' gives gifts, guidance
The “bucket tour” includes a tour of the dealership and a bucket with dealer information and car-care products for customers.
FandI: Video meetings boost profits
John Eagle Auto Group in Dallas holds monthly video conferences to help FandI staff brainstorm ways to improve profits at its 12 Texas dealerships.
Will quarterly sales reports become industry standard?
General Motors’ decision to switch to quarterly reporting of U.S. sales could be the beginning of the end for the decades-old practice.