Creating efficiency in staffing, technology, processes and the customer experience will be critical for dealerships going forward, panelists said during Automotive News’ first Retail Forum: Dealer Discussions event.
Nemak said that its earnings before interest, taxes and other adjustments would have remained stable at $1 million if adjusted for nonrecurring severance expenses, crediting “additional operational efficiencies.”
At least 800 laid off from call centers that were helping Florida field unemployment calls
At least 800 workers who had been hired to help Florida handle the outpouring of calls into its unemployment agency because of the coronavirus pandemic are being laid off this month, after the DEO terminated multimillion-dollar contracts with two of its call center providers.