CEO Mary Barra's pay declined 3.9% to $27.8 million as GM missed stock targets
After eight consecutive years as the highest-paid Detroit 3 CEO, Barra’s compensation trailed the $39 million Stellantis shareholders approved for Carlos Tavares.
VW to launch youth-focused EV brand for China
The ID UX subbrand is the automaker’s bid to recapture market share lost to local rivals such as BYD. VW also showed the ID Code crossover concept ahead of the Beijing auto show.
Spirit Airlines shows improvements, but still finishes last in travel industry customer satisfaction study
Discount carriers Spirit Airlines and Frontier Airlines, once destined to be merger partners, both upped their games in terms of serving their customers, but remained on the bottom of an annual customer satisfaction survey for 2023-24, a national research firm has announced.
Although it registered more improvement points than any airline, South Florida-based Spirit finished last in the annual American Customer Satisfaction Index Travel Study conducted by CFI Group of Ann Arbor, Mich. The study, released Tuesday, assessed the performance of not only the nation’s bigger airlines, but also of hotels, car rental firms, rideshare operators and online travel services.
Overall, all of the industry segments serving travelers showed improvements in the eyes of customers, many of whom are still eager to hit the road despite rising prices and inflation.
For the survey, travelers graded the airlines on multiple service metrics, including baggage handling, boarding process, call centers, cleanliness of airplane cabins and lavatories, food quality (both paid and complimentary). loyalty programs, mobile apps, overhead storage, seat comfort and staff performances at airport gates and ticket counters.
Mercedes explores electric frontier with G-Wagen off-roader
The G 580 retains the iconic boxy ladder frame design but ditches a combustion engine for a quartet of electric motors and a hefty 116-kilowatt-hour battery.
Seating supplier Adient plans European job cuts as part of restructuring plan
Adient is cutting jobs in Europe and transferring other roles to countries with lower labor costs, becoming the latest parts maker to eliminate positions in the region.