Concerned about misuse, Disney World changes disability passes
Walt Disney World is changing how it handles a program that shortens wait times for theme park visitors with autism or similar developmental disabilities.
The adjustment affects the disability access service card, also known as DAS, which has gained popularity in recent years but has been misused.
As of May 20, Disney World visitors may request DAS at guest services outlets after which they will be connected to a cast member via virtual chat to determine their eligibility. Disney is teaming with Inspire Health Alliance, an outside company, for training and carrying out the new policy.
This process could guide visitors to other Disney services at the theme parks aligned for individual needs. Requesting DAS can be done before traveling to Disney World.
Some people with autism or similar disabilities cannot endure waiting in lines for extended periods.
Inappropriate use of DAS forced Disney to clamp down, said Len Testa, who runs Touring Plans, a vacation-planning site. He also studies lines at theme parks.