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Month: July 2024

Travel Troubleshooter: A booking error leads to a nonrefundable hotel room, or does it?

Travel Troubleshooter: A booking error leads to a nonrefundable hotel room, or does it?

DEAR TRAVEL TROUBLESHOOTER: I’m trying to get a refund from Priceline for a booking that, on the surface, appears to be uneligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

Here’s what happened: I booked a room at La Quinta in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay another night and began the process of booking the next night through Priceline’s app on my mobile device.

I thought the time was just after midnight, and having used the Priceline app frequently (I’m a platinum-level member), I knew the dates for the booking would be auto-populated in the app form for the following night. But the actual time was just before midnight, so the dates were populated in the form for the current day.

As soon as I clicked the “confirm booking” button, I realized the mistake and called Priceline’s customer service to report the error and request a refund for that booking. A Priceline representative told me that he would need to first contact La Quinta before he could process the refund. read more