Grounded Silver Airways customers pursue refunds, while laid-off workers seek help to retrieve pay
From Florida to the Bahamas to various Caribbean islands, travelers stranded by the shutdown of Silver Airways started the process of seeking refunds for flights not taken, while blind-sided employees whose livelihoods were suddenly cut off asked a U.S. Bankruptcy Court judge to help them.
The moment the Hollywood-based regional carrier concluded its final flight at Fort Lauderdale-Hollywood International Airport late last Tuesday, airline officials quickly let it be known that travelers booked to fly in the future can obtain refunds through their credit card companies.
Nick Ewen, senior editorial director of the online travel site The Points Guy, acknowledged that’s the case. But for those customers who ended up stranded somewhere, there’s an incalculable number of people who have faced considerable complications arranging extended stays and alternate flights.
Vivian Premock, a Fort Lauderdale resident visiting Harbor Island in the Bahamas, said Friday that she, her husband and their two children flew Silver to their vacation destination on June 5. But on Wednesday morning, Silver notified the family their return flight was canceled
