Character.AI is banning minors from interacting with its chatbots
By BARBARA ORTUTAY
Character.AI is banning minors from using its chatbots amid growing concerns about the effects of artificial intelligence conversations on children. The company is facing several lawsuits over child safety, including by the mother of a teenager who says the company’s chatbots pushed her teenage son to kill himself.
Character Technologies, the Menlo Park, California-based company behind Character.AI, said Wednesday it will be removing the ability of users under 18 to participate in open-ended chats with AI characters. The changes will go into effect by Nov. 25 and a two-hour daily limit will start immediately. Character.AI added that it is working on new features for kids — such as the ability to create videos, stories, and streams with AI characters. The company is also setting up an AI safety lab.
Character.AI said it will be rolling out age-verification functions to help determine which users are under 18. A growing number of tech platforms are turning to age checks to keep children from accessing tools that aren’t safe for them. But these are imperfect, and many kids find ways to get around them. Face scans, for instance, can’t always tell if someone is 17 or 18. And there are privacy concerns around asking people to upload government IDs.