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Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

DEAR TRAVEL TROUBLESHOOTER: I booked a roundtrip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife’s credit card $583 on the same day. I never received a confirmation email. Frontier does not have a way to call anyone — there’s no customer service phone number — so I emailed the airline. I received a message from a reservations specialist the next day, who asked for my flight details. I provided them, but never heard from her again.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

I continued emailing her but never received a response from her or Frontier Airlines. I found a phone number that I thought was for Frontier, but when I called it, they put me on hold for 15 minutes. A person came back on the line and said they were in the “queue” with Frontier and needed my full credit card number because they “knew Frontier would need that information.” This is when I knew it was a scam, and I hung up.

I decided to drive to the airport to try and speak with a ticket agent. I just needed our confirmation number, which is required to check in. But there weren’t any Frontier agents at the airport. As a last-ditch effort, I tried to dispute the charges on my wife’s credit card, but her bank sided with Frontier. read more

In hurricanes’ wake, expect more homeowners to rebuild rather than move, industry analysts say

In hurricanes’ wake, expect more homeowners to rebuild rather than move, industry analysts say

Now that Hurricanes Helene and Milton have savaged countless homes on the Gulf Coast and across Central and South Florida, perennial post-storm questions are again being raised among beleaguered homeowners: Is now the time to get out for good? And for those who do decide to move, what will the real estate picture look like for people in search of new dwellings?

Post-Hurricane snapshots suggest many have little choice amid the chaos and calamity: fetid debris piled high in Gulf Coast towns and cities, homes flooded beyond repair, a massive construction crane collapsed in a heap on a downtown St. Petersburg street, an alligator languishing on a bed as it floated along a canal in Florida’s Big Bend.

A number of frustrated Gulf Coast home and business owners have informed visiting news reporters they have had enough and are contemplating an exit from paradise. Overall, the hurricanes appear to have further dampened a once explosive real estate market already slowed by high mortgage rates and insurance costs,  relegating a large potential buyer pool to the sidelines. read more