AI is transforming how we bank: What this means for your money
By Karen Bennett, Bankrate.com
Artifical intelligence (AI) is likely to reshape our lives in as big a way as the internet did in the 1990s and smartphones did in the 2000s (scary or exciting as that may be). That means changes to your regular life and your banking life, too. You’re likely encountering AI in your financial life already, with or without knowing it.
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Banks sometimes use AI to help prevent fraud, for example, and while some people may be nervous about using AI, others are largely on board. In fact, 62% of bank customers said they’d immediately try AI-driven alerts to help avoid service charges and fees, according to a 2024 J.D. Power report.
