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Travel Troubleshooter: Iberia told me to file a chargeback, but now I don’t have a ticket!
DEAR TRAVEL TROUBLESHOOTER: I purchased a ticket from Boston to Madrid on Iberia Airlines through its website, but I didn’t receive a confirmation. When I called Iberia, an agent told me that he couldn’t see the purchase and advised me to dispute the charge with my credit card company, which I did a week later.
On the same day, I received an email from Iberia with a confirmation. I called my bank that day and withdrew the dispute. A bank representative told me to just ignore any written communication and that it would automatically close the dispute. I followed this advice and assumed that my ticket would be valid. It wasn’t.
When I tried to check in for my flight, the system showed my ticket as “suspended.” An Iberia representative told me to dispute the charge again and buy a new ticket, so I followed this advice.Iberia did, in fact, receive the $776 from my bank (Capital One), but it nonetheless suspended my ticket. I would like to get a refund. Can you help me?
— Joel Revill, Providence, Rhode Island