A ‘stacked deck’: Citizens’ alternative dispute system unfair to policyholders, attorneys say
State-owned Citizens Insurance has sharply increased the number of cases it sends to a special alternative dispute court, but plaintiffs attorneys say it’s unfair because it deprives policyholders of the right to have their cases heard by a jury.
A South Florida Sun Sentinel review of cases handled since early 2024 found that Citizens policyholders are likely to lose if their dispute is sent to this special court, which is run by the state Division of Administrative Hearings (DOAH).
And policyholders who need Citizens to insure their homes have no way of avoiding the unique policy terms that allow their cases to be transferred to DOAH.
Records show that Citizens won 47 of 51 DOAH cases that advanced to a final hearing prior to July 10.
Citizens’ board of governors has approved paying $19.3 million to fund the program through 2027 and the company is increasingly relying on DOAH to settle claims disputes. Through July 10, Citizens has sent more than 1,000 cases to the court, compared to about 350 cases sent during all of 2024.