VW apologizes after demanding $150 to help find toddler taken in carjacking
A representative from VW’s remote-access service refused a request from police before collecting the payment because the vehicle’s trial period had expired.
Buick shows off interior on upcoming Electra E5 electric crossover for China
The Buick Electra E5, confirmed only for China, will feature the Virtual Cockpit System and a 30-inch curved screen.
EV battery startup Our Next Energy to provide energy storage for Berkshire Hathaway project in W.Va.
EV battery startup Our Next Energy will supply its new energy storage products to a $500 million Berkshire Hathaway Energy solar-powered industrial site in West Virginia and open a new factory there to build more of them.
Calling the customer soon after visit — and listening — improves satisfaction
Robin Ford added two specialists to its call center. Their only job: Call new- and used-vehicle, service and commercial customers for feedback. The calls usually take place a day or two after the customer visit.
Missed payments? Ford tech could make car repossess itself
To make customers pay up, vehicles could automatically disable features, play annoying sounds or drive themselves to an impound lot.