Travel Troubleshooter: Medical records from Holland America are mysteriously held up
DEAR TRAVEL TROUBLESHOOTER: I was on a one-week cruise from Seattle to Alaska on the Holland America MS Westerdam last year. I came down with COVID two days before the cruise ended. I received excellent care from the medical team on board. When I got home, I saw that I had been charged $750 for the Paxlovid treatment I received. I contacted my insurance company, and a representative said that I needed to submit my medical records from the cruise.

Holland America told me that I needed to fill out a release form and send it to MRecordsRequests@Carnival.com, which I did. I have sent it multiple times and never gotten a response; therefore, I can’t collect the $750 from my insurance company.
Can you help me get my medical records from Holland America?
— David Aronstein, Jamaica Plain, Massachusetts
ANSWER: I’m sorry that your cruise ended with you confined to quarters with COVID. That’s no fun. But I’m happy to hear the Holland America crew took care of you. This care should have extended to your follow-up when you asked for your medical records.