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Travel Troubleshooter: Iberia told me to file a chargeback, but now I don’t have a ticket!

Travel Troubleshooter: Iberia told me to file a chargeback, but now I don’t have a ticket!

DEAR TRAVEL TROUBLESHOOTER: I purchased a ticket from Boston to Madrid on Iberia Airlines through its website, but I didn’t receive a confirmation. When I called Iberia, an agent told me that he couldn’t see the purchase and advised me to dispute the charge with my credit card company, which I did a week later.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Travel Troubleshooter

On the same day, I received an email from Iberia with a confirmation. I called my bank that day and withdrew the dispute. A bank representative told me to just ignore any written communication and that it would automatically close the dispute. I followed this advice and assumed that my ticket would be valid. It wasn’t.

When I tried to check in for my flight, the system showed my ticket as “suspended.” An Iberia representative told me to dispute the charge again and buy a new ticket, so I followed this advice.Iberia did, in fact, receive the $776 from my bank (Capital One), but it nonetheless suspended my ticket. I would like to get a refund. Can you help me?

— Joel Revill, Providence, Rhode Island read more

Florida leaders offered $3 billion to property insurers. $2.2 billion wasn’t claimed.

Florida leaders offered $3 billion to property insurers. $2.2 billion wasn’t claimed.

TALLAHASSEE — More than two-thirds of the $3 billion set aside by the Florida Legislature to shore up the state’s collapsing property insurance industry has gone untouched since it first became available in 2022.

Many insurance companies, which asked the Legislature for help, have mostly steered clear of that money. Industry analysts said it only covered a small part of their hurricane losses or was too expensive compared with the reinsurance they could get in the private market. Insurers had to reduce rates to get the money.

Legislative leaders and insurance industry insiders, meanwhile, are cheering modest signs that the Florida property insurance market is improving. It’s happening after years of skyrocketing rate increases and companies discontinuing writing policies, leaving the state or going under.

“We are seeing new insurers and new private capital enter Florida, while large companies recommit to our state, citing recent reforms,” Senate President Kathleen Passidomo, R-Naples, said in a memo to the state’s senators. “Unfortunately, we all know it is taking time for the positive momentum we are seeing across the market as a whole to reach kitchen tables around the state.” read more

Target to lower prices on thousands of basic items as inflation sends customers scrounging for deals

Target to lower prices on thousands of basic items as inflation sends customers scrounging for deals

By MICHELLE CHAPMAN (AP Business Writer)

Target plans to cut prices on thousands of consumer basics this summer, from diapers to milk, as inflation cuts into household budgets and more Americans pay closer attention to their spending.

The price cuts, already applied to 1,500 items, will eventually include 5,000 food, drink and essential household goods. Target and other retailers are increasingly catering to customers who are struggling with higher prices for groceries, though inflation has begun to cool. Many of them have switched to private label brands sold by Target and others big retailers, which are typically less expensive than well-known brands.

Target launched one such collection in January called Dealworthy which includes nearly 400 basic items, ranging from clothing to electronics, that can cost less than $1, with most items under $10.

Last week, McDonald’s said that it was planning to introduce a $5 meal deal in the U.S. next month to counter slowing sales and customer frustration with higher prices. Walmart posted strong quarterly sales last week driven by a influx of customers, including households with incomes of more than $100,000, looking for bargains. read more

Orlando-based Red Lobster files for bankruptcy but will stay open

Orlando-based Red Lobster files for bankruptcy but will stay open

Red Lobster has filed for Chapter 11 bankruptcy and plans to seek a buyer for the financially troubled seafood chain based in Orlando.

The bankruptcy, first reported by Bloomberg, came in U.S. District Court in Orlando and will allow the company to continue operating. The filing listed company assets of $1 billion to $10 billion and liabilities of $1 billion to $10 billion.

In  a news release late Sunday, the company said the plan is to “simplify the business through a reduction in locations, and pursue a sale of substantially all of its assets.”

“This restructuring is the best path forward for Red Lobster,” said CEO Jonathan Tibus in the release. “It allows us to address several financial and operational challenges and emerge stronger and re-focused on our growth.

Tibus also said the company would be sold.

“The support we’ve received from our lenders and vendors will help ensure that we can complete the sale process quickly and efficiently while remaining focused on our employees and guests,” the CEO said. read more

Orlando-based Red Lobster files for bankruptcy but will stay open

Orlando-based Red Lobster files for bankruptcy but will stay open

Red Lobster has filed for Chapter 11 bankruptcy and plans to seek a buyer for the financially troubled seafood chain based in Orlando.

The bankruptcy, first reported by Bloomberg, came in U.S. District Court in Orlando and will allow the company to continue operating. The filing listed company assets of $1 billion to $10 billion and liabilities of $1 billion to $10 billion.

In  a news release late Sunday, the company said the plan is to “simplify the business through a reduction in locations, and pursue a sale of substantially all of its assets.”

“This restructuring is the best path forward for Red Lobster,” said CEO Jonathan Tibus in the release. “It allows us to address several financial and operational challenges and emerge stronger and re-focused on our growth.

Tibus also said the company would be sold.

“The support we’ve received from our lenders and vendors will help ensure that we can complete the sale process quickly and efficiently while remaining focused on our employees and guests,” the CEO said. read more